Operational Guidelines for Reopening 2021


Hello Volunteer and Riders:

By now you should all have received your registration package for our modified fall program.

While we are very excited to welcome you back to CARD, we wanted to ask you to please take the time to review our modified operating procedures since it is not yet business as usual. Safety is our first concern and our top priority for you, the riders, and staff. Outlined below are the key procedures that have been put in place to keep everyone safe and well while we navigate through Covid-19.


  • All persons entering the CARD facility will be required to complete a health questionnaire before each visit.
  • Contact information will be collected each week for all persons entering the facility, (including riders, volunteers, and guests), to assist with contact tracing, should that become necessary.
  • The lounge is set up for physically distanced seating, and people will need to abide by this set up. Chairs cannot be moved around at this time.
  • There are numerous hand sanitizing stations set-up throughout the facility.
  • Washrooms are outfitted with sanitizer and will be fully sanitized after each session.
  • The kitchen, deck and offices will be off-limits to everyone except staff members.
  • No food or drink will be permitted in the lounge.
    • We kindly ask that anyone requiring food or drink while at CARD step outside for this so that masking guidelines are maintained.
    • This request also extends to individuals who must remove their mask to make/take a phone call.
  • The front door will be locked at all times to ensure we do not have strangers from the park in our facility and to ensure that protocols regarding arrival times and guest limits are adhered to.

In-Class Protocol

  • Each class will have a designated person that will monitor the front door, sign in volunteers, ensure that protocols regarding arrivals/departures and guests are adhered to, gather records from the individual Covid-19 health questionnaires, and sanitize the area once done.
  • There will be only 2 people in the barn tacking up, the rest will set up the arena.
    • In between classes, all reins will be sanitized.
  • Class props will be restricted to pylons, poles, etc.; there will be no item transfer activities
    • Clients may only be accompanied by only one person; siblings, friends and additional family members cannot be accommodated at this time.
    • Clients may arrive a maximum of 10 minutes before their class time and must leave immediately after dismounting.
    • Clients are encouraged to purchase their own riding helmet to minimize shared equipment. If a rider requires a CARD helmet, it will be sanitized immediately after use.
  • Volunteer PPE Requirements
    • Volunteers must always wear gloves and a mask while in the common areas (including the lounge, washrooms, arena, and barn).
      • Barrier-type gloves are preferred (e.g. fabric gloves with rubberized palms/fingers such as gardening gloves).
      • The mask must cover the volunteer’s nose, mouth, and chin.
    • We ask that volunteers bring their own gloves and masks that adhere to the above protocols. If you forget your gloves and/or a mask, we will supply you with them for that day, and you must wear them while in the facility.
    • Volunteers and staff will sanitize their hands before interacting with a new client.
  • Client PPE Requirements
    • All clients will be required to wear a mask that covers their nose, mouth, and chin while in the facility and while riding.
    • It is preferred that clients wear a barrier-type glove if possible (e.g. fabric gloves with rubberized palms/fingers such as gardening gloves).
      • If wearing gloves is not possible, clients will be required to sanitize their hands before and after mounting.

Other Considerations

  • We ask that if you are dropped off by a friend/family member, that the person who does so leaves the facility and returns to pick you up at a designated time. We cannot accommodate extra people in the lounge at this time.
  • Some class times will be amended to allow time to sanitize surfaces/hands between classes. These amendments will be communicated to all individuals who will be affected by the changes.

A note regarding our riders: the first riders to return will be our most independent clients, those who need little to no physical support from volunteers.

We are hoping that with some patience and understanding we can stand together and keep CARD strong!  These guidelines will help us navigate through the early stages of reopening.  If you have any questions or concerns, please don’t hesitate to contact myself or Judy Wanless.

Looking forward to seeing you all again!

Warm regards,

Elaine Brooks, Interim Executive Director

Community Association for Riders with Disabilities

4777 Dufferin Street, Toronto, ON M3H 5T3

B: 416-667-8600    www.card.ca    F: 416-739-7520

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